How to do the after-sales service of the thread rolling machine?

: مقدم  : مصادرلشركة المحدودة باودينغ جيندى  : الوقت2019-04-11  

In the construction machinery industry of the thread rolling machine, there are many manufacturers who want to do a good job in after-sales service, but it is still very difficult to be truly timely and efficient, and to satisfy customers. In terms of the staff of Jindi Machinery and equipment, as well as some actual situations encountered, I would like to talk about some personal opinions, hoping to get criticism and correction from my colleagues.

Everything makes customers happy and creates value for customers


The construction machinery industry is different from the service industry, but individuals believe that it is difficult to serve the industry. Because the distribution of customers in the construction machinery industry is wide, the quality of operation and maintenance personnel is different, the strength of product use is different, etc., which will bring many problems to the service of the manufacturer. Personally, it is only 10% of the work done to sign the sales contract. 90% of the work before, during and after the sale must be reflected in the service. Therefore, in order to obtain quality service, it is necessary to maintain interaction with the customer, with standardization, specialization, emotionalization, value-added, and difference in service. In the process of service, it is inevitable that we will do a lot of work, but there will be some differences with the requirements of customers, there will be customer complaints, at this time, as long as even with customers Maintaining communication, actively facing, and properly solving it has created an opportunity to communicate with customers in depth and to be friends with customers.


Learn from and learn from the outstanding business experience of the service industry


Haidilao is known for its services. Its continuous introduction of comprehensive service measures is also worthy of reference for the construction machinery industry. Its ideas for service personnel are worth learning:


1. The service staff has a fast pace of work, and the division of service personnel is clear, and each department is responsible for it and cooperates with each other.


2. The attitude of the service staff should be good and the enthusiasm should be high.


3, the service staff should be able to observe the color, empathy to make the guests satisfied.


4, service personnel to serve nuanced.


In fact, Baoding Jindi Machinery can compete with Haidilao in this aspect of the after-sales service. The company’s problems for customers are within 24 hours, and dozens of service stations across the country help customers solve problems in a timely manner. Based on this, every hard work of Baoding Jindi Machinery can exchange customers' sincere smiles.





With the comprehensive upgrade of services, the services of the construction machinery industry can not be limited to the attitude of selling products and customers without any trouble. There are many aspects of the service process that we need to do and sell. The product is like a daughter who wants to marry. To do a good job in the service process, we must strictly demand ourselves. We must regularly track the service process and conduct regular inspections. For the rolling training of operators, we can only do our best. Realize the full range of services. The above is some personal opinions on the after-sales of the construction machinery of the thread rolling machine.

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